About Graham

I believe in your development!

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The foundation for everything I do is a commitment to developing individuals, teams, and individuals.  I want to help you find your way forward

Operations Strategy Expert

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Trained as a mechanical engineer in the aerospace industry, I spent 15 years in manufacturing management, running my first manufacturing unit at the age of 25.  I have since consulted with large scale operations

Experienced coach and counsellor

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I've been working as a coach, counsellor, or trusted advisor both formally and informally for over 40 years.  I  use psychometrics such as MBTI and FIRO-B when it is appropriate.

Sensemaker

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I love helping people understand what's going on for them as individuals.  I work with organisations to identify what might be going on "under the surface'.

Author

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I have co-authored three books on Service Management.  The third is Service Operations Management co-authored with Professor Robert Johnston and Mike Shulver.  I've written a wide range of articles on leading change

Change Expert

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I run masterclasses on Leading Change in the organisation, Managing the change in me.  Complex change is challenging but with your leadership, it can be successful.